Shipping cost
When you place your order, please note that you will have to add shipping costs to the price of the bouquet. These will vary between 3 and 5 euros, depending on the destination, the date, and the delivery time you choose. You can always check the shipping costs that will be applied to your order in the purchase summary.
Delivery method and delivery time
We work with the modality of home delivery in Sóller, Puerto de Sóller, Biniaraix and Fornalutx) or pick up in our physical store located in Sóller.
When placing your order you will be able to choose a delivery date. We will try that your order arrives on the chosen day, but unexpected setbacks may arise that delay the delivery.
Delivery policy on special dates
Although we work hard to ensure that all orders are delivered on time, on special occasions such as Valentine’s Day, Sant Jordi, Mother’s Day, local holidays or Christmas there may be setbacks that generate some delay.
We will always ask for the contact details of the person who is going to receive it, as we will contact the receiver to specify the time slot for delivery. Do not worry, as we never indicate what it is and indicate that it is a package.
We strongly recommend that you place orders as far in advance of the date as possible to prevent any mishaps. This extra precaution will ensure that your order will be available on time.
Late delivery
We will try to deliver your order on the selected date, but it is possible that there may be delays due to unexpected setbacks or high demand on specific dates. Therefore, we recommend that you place your order a few days in advance to ensure you receive it on time.
Please note that we do not provide refunds if the order has not arrived for reasons beyond our control, such as the recipient not being at home at the agreed delivery time.
Incorrect or incomplete delivery information
During the purchase process, it is very important that you make sure that all the information you provide is correct.
If we detect an error, we will try to contact the person who placed the order, but we recommend you to verify all the fields to avoid problems in the delivery of your order.
If we are unable to deliver your bouquet to the recipient because any of the information is incorrect, we will not be able to manage any kind of refund or the shipment of a new product.
Conditional delivery locations
If you are thinking of sending flowers to a public building such as a hospital, hotel, residence or company, please contact the facility first and make sure how they handle this type of delivery.
We will need you to provide us with the name and phone number of the establishment you want to send your flowers to, and provide us with as many details as possible.
In the case of hospitals, for example, you will also need to provide us with the floor and room number of the patient’s room. Please note that many hospitals do not allow delivery to individual rooms or ICU wards.
If you want to send flowers to a person staying in a hotel, please do not forget to specify the name of the person who made the reservation and the room number (if known).
We will do everything in our power to ensure that your bouquet arrives at its destination, but we cannot guarantee delivery if we do not know the conditions for receiving orders at the place where we send them. In the case of not being able to deliver your order for any of these reasons, it would not be possible to request a refund or the shipment of a new product.
Deliveries refused by the recipient
Although we do not believe that anyone would refuse a beautiful bouquet of flowers, if for any reason the recipient does not accept the delivery, we would not be able to manage the refund of the order or the shipment of a new product.
Quality Policy
All our arrangements are made with only the freshest flowers. Although we always do our best to make your bouquet as close as possible to the original photograph of the product, you may notice some variations.
That’s the beauty of working with a product that has a life of its own, that each floral arrangement is unique. Even so, we guarantee that all our bouquets respect the same concept and meet the quality you expect from us. Some of our bouquets may include added products such as a teddy bear or chocolates. Please note that the picture only shows a visualization of these products, and that the brand or model we send will depend on the availability of these products. But don’t worry, we assure you that they will always be of a similar quality to what you see on our website. If you receive a product somewhat different from the original photograph, but that respects the necessary quality standards, we will not be able to manage a refund of the order or the shipment of a new product.
Products and images
Our images are of arrangements made by our team and are indicative photographs.
We work by styles and tonalities or by arrangements with a specific type of flower.
For the different products you can always add complements which may vary depending on the stock we have.
Claims and refund requests
According to the provisions of Article 103 of Law 3/2014 of 27 March, which amends the revised text of the General Law for the Defense of Consumers and Users, supplies of goods made according to consumer specifications or clearly personalized, or which, by their nature, cannot be returned or may deteriorate or expire rapidly, are exempt from withdrawal.
If your bouquet or plant does not meet the quality you expected, we are very sorry that your experience with us has not been positive. Please send us a photograph of the product within 24 hours of receipt so that we can investigate what happened. We will evaluate your case and give you an answer as soon as possible, but we will need you to send us the picture within this timeframe. Otherwise, we will not be able to help you or handle your claim. You can send your photo via whatsapp to 0034 667275497 or via email to [email protected].
Please note that refunds will be managed by sending discount code for the amount spent that you can spend on your next order. Discount codes are valid for six months and cannot be combined with other promotions.
Right of withdrawal
If you are not satisfied with any of the non-perishable products you have received, you have up to 14 calendar days to return it in perfect condition along with the invoice and recover the amount of the same. This return must be made physically in our store.
It is very important that the products retain as far as possible their original packaging to be able to recover the full amount. If when you received the order you noticed that the product did not arrive in good condition, please detail this information on the delivery note to the carrier and contact us as soon as possible so that we can take it into account when handling the claim.
Finally, remember that we will not be able to manage returns of food products, such as chocolates or drinks, if they arrive unsealed. As stated in Art. 103 Point E of the General Law for the Defense of Consumers and Users, the right of withdrawal shall not apply to contracts relating to “the supply of sealed goods that are not suitable for return for reasons of health protection or hygiene and that have been unsealed after delivery”.
Methods of payment and incident management
You can pay for the orders you place on our website by credit or debit card (Mastercard, Visa, Visa Electron, Maestro).
Cancellations or modifications
Once you have placed your order, you will not be able to modify or cancel it under any circumstances, since the order processing starts immediately after the order is placed.
Product substitution policy
Occasionally, it is possible that the florist in charge of preparing your order does not have any of the items, so it will be necessary to replace it with another product. Don’t worry, we guarantee that it will always be of the same value or higher than the one you chose.
In the event that our florist does not have the flowers needed to make the type of arrangement requested, we will contact you to request a change. In the case of not accepting the change, we will proceed to refund the order with a discount code of the price paid that you can apply on your next purchase.
Color substitution policy
It is possible that our florist may have to make changes, but we assure you that he will always keep the color of the bouquet requested on the web.
Remember that the photograph is a visualization of the product, so we cannot guarantee that the color tone is exactly the same as the one shown in the image. For example, a pink bouquet may have a paler shade or a more intense one, but it will always be pink.
This type of changes will not entitle you to any refund, compensation, or shipment of another product.
